Contact
Get in Touch with Our Office
Whether you have a question about our procedure or are ready to submit a complaint, our office is here to assist you.
Please note that submitting this contact form does not constitute the formal opening of a complaint procedure. To formally submit a complaint, please include all relevant details and documentation. Our office will confirm receipt and advise on next steps.
Our Details
Contact Information
Address
Bockenheimer Anlage 15
60322 Frankfurt am Main
Deutschland
Telephone
Website
ombudsstelle-investmentfonds.org
Office Hours
Monday – Friday
09:00 – 17:00 CET
Send a Message
Contact Form
Before You Write
Checklist for Complaint Submissions
To help us process your complaint as efficiently as possible, please ensure you have the following information available when you contact us.
Written complaint to the fund company
A copy of your original complaint letter or email to the fund company and any response you received.
Fund account documents
Relevant account statements, transaction confirmations, or fund holding certificates relating to the dispute.
Fund prospectus or KID
The Key Information Document (KID) or fund prospectus in force at the time of the relevant transaction.
Description of the dispute
A clear, concise statement of what you believe went wrong, when it occurred, and what remedy you are seeking.
